Shipping & Returns

Welcome to our website's guide and help page. Here, you will find most of the technical information you are looking for. If you’re still feeling a little uneasy or lost with ordering items online, or if you’re not sure on how to proceed with your purchase, please ask us for help by email or call us at 514-400-9212. 

 

Shipping

Free shipping and Flat Rate within Canada

Free shipping within Canada on orders above $125 (before taxes).

Purchases under $125 are shipped across Canada at a low flat rate cost of only $12,95.

If we are forced to charge a different shipping fee, because of an oversized product (wine cellars, for example), it will be clearly stated in the product description. No bad surprises with us.

Note that the conditions stated above apply to all locations that can be reached by normal land mail.

United States and International Shipping

Alambika ships to the US and to select other countries (France, UK and Austalia).

If you want to have your order shipped to a country not included above please contact us before ordering online. We will find the lowest shipping rate for you and provide all the information on how to proceed.  

Note that wine cellars can not be shipped to destinations outside of Canada at present.

Alambika will do everything possible to help you out in case of border issues, but cannot be held responsible for delays, taxes or seized items under any circumstances. Customers need to know the laws and restrictions of their own country.

Parcel Protection

In order to give you full satisfaction, Alambika pays a lot of attention to packaging and protects the products that will be shipped to you.

Before shipping, each glass and item is carefully and individually checked to be sure that everything is in perfect condition. Glasses are then protected with bubble wrap and other shock absorbing products.

Transit Time

Unless otherwise specified, all our shipping is done using the Accelerated parcel service from Canada Post. It is a safe and efficient way to get your items delivered all over the country. If you need an express delivery, please contact us directly by email or by phone. 

Montreal / Toronto areas 1-3 business days
Eastern Canada 2-5 business days
Western Canada 4-7 business days
United States/International 3-10 business days

If you think that your package has been taking too much time, please let us know and we will check it up for you.

 

Exchanges and returns

Order Cancellation

Most of our orders will be shipped either the same day or the day following your order. If you need to cancel an order, please do so as soon as possible. If the product has not been shipped yet, we will cancel the whole order without any fees. However, if already sent, you will have to decide if you want to return the item.

If you want to track the shipping of your parcel, please contact us by email and we will provide you the tracking number of your shipment.

Exchange policy

If, for any reason, you are not happy with the product, simply contact us and we will help you to find something more suitable to your needs. We offer a satisfaction guarantee on our products and will take them back the first 30 days, providing that they are in perfect condition and in their orignial packaging. No restocking fees asked.

The exchange can be made at our Montreal location or by mail. If using mail, a flat rate shipping fee of 12,95$ will apply for Candian orders and for international orders we will charge you the same amount you paid to have the item shipped to you.

Return Policy for wrong, damaged or defective items

Contact us as soon as possible when receiving an item that is not the one you ordered, is defective or damaged. We will quickly make an assessment of the situation and issue a refund or replacement. In fact, we would be terribly sorry if you had to spend a couple of days without good glasses or efficient bar tools!

Return Policy for other reasons (change of mind)

We are happy to offer a full refund for unused products. The returned product has to be unused and unopened (in the original packaging). We cannot accept returns for products showing signs of use or products of which the packaging has been damaged or destroyed.

You can determine if an item is suitable for return by following a simple common sense rule: if the item is in the same condition you would expect a new item to be on purchase, then we will accept a return. Remember that we have to re-stock this item so another customer can purchase it.

We offer a full refund or replacement for the price of the purchased products.  Note that shipping charges, gift wrapping and gift cards and taxes charges on these are not refundable.

The buyer is responsible for returning the item(s). We encourage our clients to send the returned products by a shipping method that provides an insurance and a tracking number. We are not responsible for damaged or lost returned merchandise. In the case of a lost or damaged return, a refund will not be issued.

To return a product that you purchased from Alambika, contact us for a return request. To do so, please send us a message through our contact page.

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