Shipping & Returns
Welcome to our website's guide and help page. Here, you will find most of the technical information you are looking for. If you’re still feeling a little uneasy or lost with ordering items online, or if you’re not sure on how to proceed with your purchase, please ask us for help by email or call us at 514-400-9212.
Free shipping and Flat Rate within Canada
Free shipping within Canada on orders above $125 (before taxes).
Purchases under $125 are shipped across Canada at a low flat rate cost of only $12,95.
If we are forced to charge a different shipping fee, because of an oversized product (wine cellars, for example), it will be clearly stated in the product description. No bad surprises with us.
Note that the conditions stated above apply to all locations that can be reached by normal land mail.
United States and International Shipping
Alambika ships to the US and to many other countries (France, UK, Austalia, and more).
If you want to have your order shipped to a country that doesn't seem to be on the list please contact us before ordering online. We will find the lowest shipping rate for you and provide all the information on how to proceed.
Note that wine cellars can not be shipped to destinations outside of Canada at present.
Alambika will do everything possible to help you out in case of border issues, but cannot be held responsible for delays, taxes or seized items under any circumstances. Customers need to know the laws and restrictions of their own country.
In order to give you full satisfaction, Alambika pays a lot of attention to packaging and protects the products that will be shipped to you.
Before shipping, each glass and item is carefully and individually checked to be sure that everything is in perfect condition. Glasses are then protected with bubble wrap and other shock absorbing products.
Unless otherwise specified, all our shipping is done using the Accelerated parcel service from Canada Post. It is a safe and efficient way to get your items delivered all over the country. If you need an express delivery, please contact us directly by email or by phone.
|Montreal / Toronto areas||1-3 business days|
|Eastern Canada||2-5 business days|
|Western Canada||4-7 business days|
|United States/International||3-10 business days|
If you think that your package has been taking too much time, please let us know and we will check it up for you.
Exchanges and Returns
Most of our orders will be shipped either the same or following business day. So if you need to cancel an order, please do so as soon as possible. If the product has not been shipped yet, we will cancel the whole order without any fees. However, if it has already been sent out, you will have to decide if you want to return the item.
If, for any reason, you are not happy with the product, simply contact us and we will help you find something more suitable to your needs. We offer a satisfaction guarantee on our products and will accept return within the first 30 days, providing that they are in perfect condition and in their original packaging. We don't charge any restocking fees.
Exchanges can be made in person at our Montreal location or by mail. If you decide that you want to exchange your product by mail, we will send you a shipping label to send your product back to us. A flat rate shipping fee of 12,95$ will apply for Canadian orders and we will charge you the same amount you paid to have the item shipped to you for international orders. Once we receive your original product, we will send out your exchanged product within 1 business day.
Please note that exchanges for knives are only possible if they have never been used, are in perfect condition and are returned within 30 days after the purchase with the receipt.
Wrong, damaged or defective items
Please contact us as soon as possible if you receive an item that is not the one you ordered, that is defective or damaged. We will quickly make an assessment of the situation and issue a refund or send a replacement.
Replacement items will be shipped out within 1 business day after the assessment and refunds will be issued within 1 business day as well.
In fact, we would be terribly sorry if you had to spend a couple of days without good glasses or efficient bar tools! If it is determined that a refund is required.
Other reasons (Change of mind)
We are happy to offer a full refund for unused online products. The returned product has to be unused and unopened (in the original packaging). We cannot accept returns for products showing signs of use or products where the packaging has been damaged or destroyed.
You can determine if an item is suitable for return by following a simple common sense rule: if the item is in the same condition you would expect a new item to be at purchase, then we will accept a return. Remember that we have to re-stock this item so another customer can purchase it.
We offer a full refund or replacement for the price of the purchased products. But please note that shipping charges, gift wrapping and gift cards and taxes charged on these are not refundable.
The buyer is responsible for returning the item(s). We encourage our clients to send the returned products using a shipping method that provides insurance and a tracking number. We are not responsible for damaged or lost returned merchandise. In the case of a lost or damaged return, a refund will not be issued.
We will issue a refund once we have received your returned product. Refunds will be issued within 1 business day of receiving the item(s).
To return a product that you purchased from Alambika, contact us for a return request. To do so, please send us a message through our contact page.
Please note that returns for knives are only possible if they have never been used, are in perfect condition and are returned within 30 days after the purchase with the receipt.